Definitions
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
- "62ph," "we," "us," or "the Company" refers to the operator of the 62ph online gaming platform accessible at 62ph.one.
- "Platform" refers to the 62ph website, all associated web pages, gaming interfaces, sportsbook systems, payment portals, and any related digital services made available at 62ph.one.
- "User," "Player," or "you" refers to any individual who accesses, registers on, or uses any feature of the 62ph Platform.
- "Account" means a registered user account on the 62ph Platform, created through the registration process and uniquely associated with one natural person.
- "Wallet" refers to the Philippine Peso (PHP) balance held within a User's 62ph Account, used to fund bets and receive winnings.
- "Games" refers collectively to all casino games, live dealer games, slots, bingo, crash games, and other gaming products available on the 62ph Platform.
- "Sportsbook" refers to the sports betting section of the 62ph Platform, through which Users may place wagers on sporting events.
- "Bonus" refers to any promotional credit, free bet, free spin, cashback, or other incentive offered by 62ph to Users, subject to applicable promotion-specific terms.
- "KYC" means Know Your Customer — the identity verification process required by 62ph for account compliance and withdrawal eligibility.
- "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority overseeing online gaming operations in the Philippines.
Acceptance of Terms
By accessing the 62ph Platform, creating an account, or placing any bet or wager, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety, including any additional terms, rules, or policies referenced herein.
These Terms constitute a legally binding agreement between you and 62ph. If you do not agree with any part of these Terms, you must immediately cease using the Platform and, if applicable, request account closure through our customer support team.
Important: Continued use of the 62ph Platform following any amendment to these Terms constitutes your acceptance of the revised Terms. We strongly recommend reviewing this document periodically.
62ph reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to registered users via the registered email address or through a prominent notice on the Platform. The effective date of any amended Terms will be clearly stated at the top of this document.
Eligibility
To be eligible to register for and use a 62ph account, you must satisfy all of the following conditions at the time of registration and at all times during which your account remains active:
- You must be at least twenty-one (21) years of age. This is a strict legal requirement under Philippine gambling regulations as governed by PAGCOR. 62ph will verify your age during the KYC process, and any account found to belong to a person under 21 years of age will be immediately closed without refund of deposited funds.
- You must be a natural person, not a corporation, trust, or other legal entity. Accounts may only be registered by and for individual persons.
- You must not be a resident of, or physically located in, any jurisdiction where online gambling is prohibited by applicable law at the time of play.
- You must not be an employee, contractor, director, officer, or close family member of 62ph or any of its affiliated companies, game providers, or payment partners.
- You must not be subject to any self-exclusion order, cooling-off period, or account restriction previously imposed by 62ph or any affiliated gaming operator.
- You must have the full legal capacity to enter into binding contracts under Philippine law.
62ph reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by 62ph may result in account suspension pending review.
Account Registration
Each eligible person may register only one (1) account on the 62ph Platform. The registration of multiple accounts by the same individual — whether under the same or different identities, contact details, or payment methods — is strictly prohibited and constitutes grounds for permanent account closure.
4.1 Registration Requirements
During the registration process, you must provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, Philippine mobile number, and any other information requested for KYC compliance purposes. You must promptly update your account information if any details change.
4.2 Identity Verification (KYC)
Prior to processing your first withdrawal, 62ph requires completion of the KYC identity verification process. You will be required to submit a copy of a valid Philippine government-issued photo identification document (such as a PhilSys ID, Passport, Driver's License, or UMID) and may be required to submit additional supporting documents. 62ph reserves the right to request updated KYC documentation at any time.
4.3 Account Responsibility
You are solely responsible for all activity conducted through your 62ph account, including all bets placed and all transactions made. You may not allow any other person to use your account, including family members. If you suspect unauthorized access to your account, you must notify 62ph immediately through our customer support channels.
62ph maintains a one-account-per-person policy in strict compliance with PAGCOR anti-money laundering requirements. Each account must correspond to a uniquely identified real person, with verified identity documentation on file.
Account Security
You are responsible for maintaining the confidentiality and security of your 62ph account login credentials, including your password and any two-factor authentication codes. 62ph strongly recommends enabling SMS-based two-factor authentication on your account.
62ph will never request your password via email, live chat, SMS, or any other communication channel. Any communication claiming to be from 62ph that requests your login credentials should be treated as fraudulent and reported to our support team immediately.
62ph shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials, or from unauthorized access to your account where such access results from your failure to safeguard your login information.
Deposits & Withdrawals
All financial transactions on the 62ph Platform are conducted exclusively in Philippine Peso (PHP). 62ph accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, Coins.ph, and USDT TRC20. Available payment methods are subject to change at 62ph's discretion.
6.1 Deposits
The minimum deposit at 62ph is ₱100 for GCash and e-wallet channels. There is no maximum deposit limit imposed by 62ph, although payment provider limits may apply. Deposits via GCash and PayMaya are credited to your wallet instantly upon confirmation from the payment provider. Bank transfer deposits may take up to 60 minutes.
6.2 Withdrawals
Withdrawal requests are subject to the following conditions:
- Your account must have completed the KYC identity verification process in full.
- The minimum withdrawal amount is ₱200.
- Withdrawal requests may only be made to payment accounts registered in your own name, matching your verified 62ph account identity.
- GCash and PayMaya withdrawals are typically processed within 5–30 minutes during normal operating hours.
- Bank transfer withdrawals are typically processed within 24 hours on business days.
- 62ph reserves the right to request additional identity or source-of-funds documentation before processing any withdrawal request, in accordance with our anti-money laundering obligations.
6.3 Currency & Exchange
All balances, bets, winnings, and transactions are denominated in Philippine Peso (PHP). Cryptocurrency deposits (USDT TRC20) are converted to PHP at the prevailing exchange rate at the time of deposit. 62ph is not liable for exchange rate fluctuations.
Anti-Money Laundering Notice: In accordance with Philippine AML regulations, 62ph is required to report suspicious transactions to relevant authorities. All deposits must originate from accounts held in the name of the registered account holder. Third-party deposits are not permitted.
Bonuses & Promotions
62ph offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, cashback programs, free spins, and VIP loyalty rewards. All bonuses are subject to the specific terms and conditions published alongside each promotion, in addition to the general bonus rules set out in this section.
7.1 General Bonus Terms
- Bonuses are non-transferable and have no cash value until applicable wagering requirements have been fully satisfied.
- Wagering requirements must be completed within the time limit specified in the promotion terms. Bonuses and associated winnings not used within this period will be forfeited.
- 62ph reserves the right to withdraw any bonus offer, cancel a bonus already credited to a player's account, and void any winnings derived from a bonus if there is evidence or reasonable suspicion of bonus abuse, exploitation, or violation of these Terms.
- Players may not withdraw bonus funds until wagering requirements are satisfied in full.
- Only one bonus may be active in a player's account at any given time unless explicitly stated otherwise in the promotion terms.
7.2 VIP Loyalty Program
The 62ph VIP loyalty program operates across six tiers: Bronze, Silver, Gold, Platinum, Diamond, and Royal Black Diamond. Tier eligibility, cashback rates, withdrawal processing priority, and other VIP benefits are determined by monthly wagering turnover as set out in the VIP program terms published on the Platform. 62ph reserves the right to modify VIP program terms, tier thresholds, and benefit structures at any time.
Gaming Rules
All games available on the 62ph Platform are operated by licensed third-party game providers. The rules of each game are governed by the game provider's published rules, which are accessible within each game interface. By placing a bet in any 62ph Casino game, you acknowledge that you have read and accept the applicable game rules.
8.1 Game Integrity
All casino games on the 62ph Platform use certified Random Number Generator (RNG) technology, independently tested and verified by recognized third-party testing laboratories. Live dealer games are operated in real-time studio environments by certified game providers. 62ph does not manipulate or interfere with game outcomes.
8.2 Minimum & Maximum Bets
Each game on the 62ph Platform specifies its own minimum and maximum bet limits. These limits may vary by game type, table variant, and the player's VIP tier. 62ph reserves the right to adjust game limits at any time.
8.3 Technical Failures
In the event of a technical malfunction, disconnection, or system error that affects the outcome of a game, 62ph will investigate and, at its sole discretion, void the affected round and return the staked amount to the player's wallet, or apply any other resolution it deems fair and appropriate. 62ph is not liable for losses arising from circumstances outside its reasonable control, including third-party network outages or device failures on the player's end.
Sportsbook Rules
The 62ph sportsbook allows players to place pre-match and live in-play wagers on a wide range of sporting events, including but not limited to PBA, NBA, international football, UFC, boxing, and other events as listed on the Platform from time to time.
9.1 Bet Acceptance
All bets are subject to acceptance by 62ph. 62ph reserves the right to refuse, limit, or cancel any bet at its discretion, including but not limited to cases where the bet is placed on an event with incorrect odds due to a manifest error, or where there is evidence of irregular betting patterns.
9.2 Odds & Markets
Odds displayed on the 62ph sportsbook are subject to change until a bet is confirmed. Once a bet is accepted and confirmed, the odds are locked. 62ph is not responsible for odds changes occurring after bet confirmation.
9.3 Event Cancellations & Postponements
If a sporting event is cancelled, postponed, or not completed within the timeframe specified in the applicable market rules, 62ph will apply the standard industry settlement rules for that sport and market type. Void bets will have the staked amount returned to the player's wallet.
9.4 Manifest Errors
Where a bet is placed on manifestly incorrect odds — including but not limited to pricing errors, data feed errors, or human input errors — 62ph reserves the right to void and refund such bets regardless of the stated outcome of the relevant event.
Prohibited Conduct
The following activities are strictly prohibited on the 62ph Platform and will result in immediate account suspension, permanent closure, forfeiture of wallet balances, and may be reported to relevant Philippine authorities including PAGCOR and law enforcement agencies:
- Registering more than one account, whether under the same or a different identity
- Providing false, misleading, or fraudulent information during registration or KYC
- Using stolen, unauthorized, or third-party payment methods to fund a 62ph account
- Using automated betting software, bots, scripts, or any other program to interact with the Platform
- Exploiting software bugs, errors, or vulnerabilities in games or the Platform
- Engaging in any form of collusion with other players
- Engaging in money laundering or using the Platform for any illegal financial activity
- Placing bets in violation of any applicable self-exclusion agreement
- Attempting to circumvent any Platform security measure or access restriction
- Abusing any bonus, promotion, or loyalty program in a manner inconsistent with good-faith player participation
Zero Tolerance Policy: 62ph maintains a zero-tolerance policy for fraud, cheating, and collusion. All suspicious activity is logged, investigated, and where appropriate, reported to PAGCOR and the Anti-Money Laundering Council (AMLC) of the Philippines.
Intellectual Property
All content on the 62ph Platform, including but not limited to the 62ph name, logo, graphic design, software, game interfaces, text, images, video content, and all other materials, are the intellectual property of 62ph or its respective licensors and are protected by applicable Philippine and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial gaming and entertainment purposes in accordance with these Terms. This license does not include any right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without 62ph's prior written consent.
Privacy & Data
62ph collects, processes, and stores personal data in accordance with its Privacy Policy, which is published at 62ph.one/privacy-policy and is incorporated into these Terms by reference. By using the 62ph Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
62ph is committed to complying with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and the applicable rules and regulations issued by the National Privacy Commission. Your personal data is used solely for the purposes of account management, identity verification, payment processing, regulatory compliance, and improving the Platform experience.
62ph will not sell your personal data to third parties for marketing purposes. Data may be shared with third-party service providers where necessary for Platform operation, with game providers for gaming functionality, with payment processors for transaction processing, and with regulatory authorities as required by Philippine law.
Responsible Gaming
62ph is committed to promoting responsible gaming and takes its obligations to player welfare seriously. Online gaming involves real financial risk, and 62ph provides the following tools to help players maintain control of their gaming activity:
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings.
- Session Time Reminders: Configurable alerts notifying players of their session duration.
- Self-Exclusion: Players may voluntarily exclude themselves from the Platform for a period of 30 days, 90 days, or permanently. Self-exclusion requests should be submitted through customer support.
- Cooling-Off Periods: Players may request a temporary pause on their account without full exclusion.
- Reality Checks: On-screen prompts displaying session duration and net P&L at configurable intervals.
62ph strictly enforces the 21-years-of-age minimum requirement. If you believe you are developing a gambling problem, we encourage you to use our self-exclusion tools and seek support. You may also visit our Responsible Gaming page for further resources and support contact information.
If gambling is causing financial, emotional, or relationship harm to you or someone you know, please use the self-exclusion feature or contact 62ph support immediately. Help is available 24/7.
Limitation of Liability
To the maximum extent permitted by applicable Philippine law, 62ph, its officers, directors, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or any other intangible losses, arising out of or in connection with your use of, or inability to use, the 62ph Platform.
62ph's total cumulative liability to any User for any claim arising under these Terms shall not exceed the total amount deposited by that User into their 62ph account in the thirty (30) day period immediately preceding the event giving rise to the claim.
Nothing in these Terms limits 62ph's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded under Philippine law.
Suspension & Termination
62ph reserves the right to suspend, restrict, or permanently close any user account at any time, at its sole discretion, for any of the following reasons:
- Violation of any provision of these Terms and Conditions
- Engagement in any prohibited conduct as described in Section 10
- Failure to complete or pass KYC identity verification
- Reasonable suspicion of fraudulent, illegal, or AML-triggering activity
- A request by a regulatory authority, law enforcement agency, or court order
- The player's account becoming subject to a self-exclusion order or problem gambling intervention
Where an account is closed due to a violation of these Terms, any wallet balance may be withheld pending investigation and may be forfeited where the violation involves fraud, bonus abuse, or prohibited conduct. Where account closure is initiated by the player in good standing, any remaining wallet balance after satisfaction of all outstanding wagering requirements will be returned to the player's verified payment method within 10 business days.
Players may request account closure at any time by contacting 62ph customer support.
Amendments to These Terms
62ph reserves the right to amend, modify, or update these Terms and Conditions at any time. Where changes are material, 62ph will provide advance notice to registered users via the registered contact details on file or through a prominent notice on the Platform, with not less than seven (7) days' notice where practicable.
The "Last Updated" date at the top of this document will reflect the most recent revision. Your continued use of the 62ph Platform after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not accept the revised Terms, you must cease using the Platform and notify 62ph to close your account.
Dispute Resolution
In the event of any dispute between you and 62ph arising from or relating to your use of the Platform, the following process applies:
Step 1 — Contact Customer Support
Disputes must first be submitted to 62ph customer support via live chat or email at [email protected]. Please include your account username, a clear description of the dispute, relevant dates and amounts, and any supporting evidence. 62ph will acknowledge your complaint within 24 hours and will endeavor to resolve it within 10 business days.
Step 2 — Escalation Review
If the dispute is not resolved to your satisfaction at Step 1, you may request escalation to 62ph's compliance review team. The compliance review team will conduct an independent review and provide a written response within 15 business days.
Step 3 — Regulatory Escalation
If the dispute remains unresolved after Step 2, you may escalate the matter to PAGCOR's Online Gaming Division in accordance with PAGCOR's published dispute resolution procedures. 62ph will cooperate fully with any PAGCOR-initiated review process.
Governing Law & Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
The 62ph Platform operates in compliance with the online gaming regulatory framework established by PAGCOR. Both parties submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines for the resolution of any dispute not otherwise resolved through the procedures described in Section 17.
Contact Information
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the 62ph Platform, please contact us through the following channels:
- Customer Support (24/7 Live Chat): Available through the 62ph website at 62ph.one
- Support Email: [email protected]
- Response Time: Live chat — immediate; Email — within 4 hours during normal operating hours
62ph customer support operates in English, 24 hours a day, 7 days a week, including Philippine public holidays. Our team is trained to handle account queries, payment questions, technical issues, responsible gaming requests, and formal complaints.
Please note: 62ph will never request your account password, OTP codes, or GCash PIN via any support channel. If you receive any such request, do not comply and report it to our team immediately.